Terms & Conditions

Customer information from Hubert Holidays Ltd | Last updated 1 October 2026

These terms explain how you may use hubertholidays.co.uk and how a travel booking with Hubert Holidays Ltd becomes binding. A website enquiry is not a booking. Before you pay, your written proposal and confirmation will identify the services, suppliers, our role, the price, payment and cancellation terms, and any financial protection that applies.

1 About Hubert Holidays

The website hubertholidays.co.uk is operated by Hubert Holidays Ltd, company number 15146229, whose registered office is 38 Ashpole Furlong, Loughton, Milton Keynes, MK5 8EF, United Kingdom. You can contact us at hubertholidays@gmail.com or on +44 7795 577045.

In these terms, “we”, “us” and “our” mean Hubert Holidays Ltd. “You” means the person making an enquiry or booking and, where relevant, the other travellers included in that booking. “Supplier” means a hotel, transport company, guide, activity provider, airline, or other provider of a travel service.

2 Scope of these terms

These terms apply to your use of our website and, together with the booking-specific documents we send you, to enquiries and travel arrangements made through us. They cover tailor-made holidays, tours, accommodation, transfers, guided travel and other services that we may arrange.

A specific written proposal, booking confirmation, package information form, ATOL Certificate or supplier condition may add to or replace a general website statement for that particular booking. If documents conflict, mandatory consumer law applies first, then the booking-specific confirmation and terms for the relevant service, then these general terms.

3 Website information and enquiries

Website descriptions, photographs, itineraries and prices are provided as a guide. Availability, supplier arrangements, inclusions and prices can change until confirmed in writing. We take reasonable care when preparing website information, but a page may not show every restriction or seasonal change.

Submitting a form, sending a message or discussing an itinerary does not create a booking contract. We will send a proposal stating the services we can arrange, the relevant supplier or organiser, the total price or how it is calculated, payment deadlines, cancellation terms and applicable financial protection.

4 When a booking is made

A booking becomes binding only when you accept our written proposal in the manner stated in it and we send written confirmation. If a deposit or other payment is required, the proposal will explain when it is due. We will not treat a form submission alone as acceptance of a booking.

The confirmation will state whether we act as organiser, retailer or agent for each service, who your contract is with, and whether the arrangements form a package or another regulated arrangement. Your rights and the party responsible for performance depend on those facts and will be explained in the booking documents.

Please check names, dates, destinations, services, room or ticket details, passenger numbers and any special requests immediately. Tell us promptly about an error. Changes are subject to supplier availability, applicable law and any disclosed amendment charge.

5 Prices and payment

The proposal will state the total price, currency, what is included, what is excluded, any separately identified booking or service fee, the payment schedule, and the payment methods available. A proposal is valid only for the period stated in it; if no period is stated, it remains subject to availability and supplier reconfirmation until we confirm the booking.

You must pay by the dates shown in the proposal or confirmation. If payment is late, we may give notice and, where the booking terms and law permit, cancel the affected service and apply only the cancellation or recovery charges disclosed for that booking. We will not create a cancellation fee or deposit amount after you have booked.

After a contract is made, a package price may be changed only where the contract expressly allows it and the law permits it. Any such change, calculation and corresponding right to a price reduction will be handled in accordance with the applicable law.

6 Our role and supplier services

We may organise a package, sell or arrange a service for another organiser, or introduce you to a supplier with whom you contract directly. The booking confirmation is decisive: it will identify the organiser or supplier, our role, the services covered and the party to contact about performance.

Where we are the package organiser, we are responsible for the proper performance of the travel services included in that package, subject to the statutory rules and their permitted exceptions. Where another business is the organiser, or you contract directly with a supplier, that business or supplier is responsible as described in your documents. Nothing in these terms removes a responsibility that the law places on us.

Supplier terms may apply to services such as flights, accommodation, transfers, excursions and activities. We will provide or make available the relevant terms before you commit where required. A supplier’s own cancellation or change conditions can be stricter than ours and will be identified in the booking information.

7 Packages and statutory traveller rights

Where your booking is a package within the Package Travel and Linked Travel Arrangements Regulations 2018, the organiser must provide the prescribed pre-contract information and the rights required by those Regulations. These include rights concerning transfer of a package, cancellation before it starts, significant changes, lack of conformity, assistance and the organiser’s insolvency protection.

If you cancel a package, any termination fee must be appropriate and justifiable under the applicable law and the contract. In certain unavoidable and extraordinary circumstances at the destination or its immediate vicinity, the law may allow cancellation without a termination fee. The exact process and any applicable fee will be shown in the package documents. There is no general 14-day cooling-off right for every travel booking.

Where your booking is not a package, the contract and cancellation terms of the relevant supplier apply, alongside any consumer rights that cannot lawfully be excluded. We will explain in writing which arrangement applies before you pay.

8 Changes and cancellations

If you ask to change a booking, we will check supplier availability and tell you the price, any supplier charge and any service fee before making the change. For a package, statutory transfer rights and any limits on transfer costs apply. For separate services, the relevant supplier’s rules apply.

If we or a supplier need to change or cancel a service, we will contact you as soon as reasonably possible and explain the options and any refund, price reduction or alternative arrangement available under the contract and applicable law. If we organise your package, your statutory package rights remain unaffected.

If you want to cancel, contact us in writing using the details in section 16. The cancellation date is the date we receive your notice. We will confirm the calculation and any refund or charge in writing.

9 Traveller information and travel documents

You are responsible for giving us accurate traveller names and information required to make the booking, checking travel documents and meeting entry, passport, visa, health and transit requirements for every destination. Requirements can change; check current official advice before travel and allow enough time to obtain documents.

Tell us before booking about relevant mobility, accessibility, dietary or other requirements. We will pass necessary information to the relevant provider and tell you what the provider can accommodate. A request is not confirmed until we or the supplier confirm it in writing.

You are responsible for arriving at the stated check-in or departure time and following supplier instructions. A supplier may refuse service if a traveller does not meet its safety, conduct or documentation requirements, subject to applicable law.

10 Travel insurance

We strongly recommend that every traveller arranges suitable travel insurance as soon as a booking is made. Check that it covers the destinations, activities and circumstances relevant to you, including medical costs, cancellation, curtailment, baggage and personal liability. Insurance is separate from package or ATOL financial protection and does not replace it.

11 Complaints and assistance

If something goes wrong during travel, tell the relevant supplier and, where we are the organiser or booking contact, tell us promptly so we can help address it. Give us details and reasonable opportunity to investigate. This does not remove any statutory right to notify the organiser or claim a remedy.

After travel, send a written complaint to hubertholidays@gmail.com with your booking reference, the travellers affected, dates and supporting information. We will acknowledge it and respond as soon as reasonably practicable. For a package, the organiser’s statutory duties to provide assistance and remedies apply where relevant.

12 Website use

You may use the website for lawful personal or business enquiries. Do not misuse it, attempt to interfere with its security or availability, submit false information, or copy or republish its content for commercial use without permission. Website content and branding belong to us or our licensors, subject to your rights under law.

We may update or temporarily withdraw website content to reflect availability, security or operational changes. The website is provided for general information. Any booking contract is governed by its written booking documents, not by a general itinerary page alone.

13 Liability and consumer rights

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, a responsibility imposed on a package organiser by law, or any other liability that cannot legally be limited or excluded.

If we are not the organiser or service provider, our responsibility is limited to our own acts and omissions and any duties the law imposes on us. We do not exclude or restrict rights you have as a consumer under applicable law.

14 Privacy and cookies

We use personal information in accordance with our Privacy Policy and Cookie Policy, available from hubertholidays.co.uk. The policies explain what we collect, why we use it, who receives it, how long we keep it and how you can exercise your rights or change cookie choices.

15 Governing law

These general website terms and any non-package agreement with us are governed by the law of England and Wales, subject to any mandatory consumer protections that apply where you live. A package or supplier contract may have its own applicable-law provision, but that cannot remove mandatory rights. Courts with jurisdiction under applicable consumer law may hear a dispute.

16 Contact us

For booking questions, changes, cancellations or complaints, contact Hubert Holidays Ltd at hubertholidays@gmail.com, call +44 7795 577045, or write to 38 Ashpole Furlong, Loughton, Milton Keynes, MK5 8EF, United Kingdom. Please include your booking reference where you have one.

Updated 1 October 2026 |