Privacy Policy

Customer information from Hubert Holidays Ltd | Last updated 1 October 2026

This policy explains how Hubert Holidays Ltd uses personal information when you browse our website, contact us or arrange travel through us. We use only information needed to respond, prepare and deliver the travel services you request, meet legal duties and protect our business and customers.

1 Who we are

Hubert Holidays Ltd (company number 15146229) is the controller for personal information collected through hubertholidays.co.uk and for the enquiries and bookings we manage. Our registered office is 38 Ashpole Furlong, Loughton, Milton Keynes, MK5 8EF, United Kingdom. Contact us at hubertholidays@gmail.com or +44 7795 577045.

For a service supplied directly by another travel business, that supplier may also act as an independent controller for its own booking, safety, operational, legal or regulatory purposes. The supplier’s privacy notice will explain its use of your information.

2 Personal information we collect

Depending on how you use our services, we may collect:

contact and enquiry details, such as name, email address, telephone number, message and preferred contact method;

booking and travel details, such as traveller names, dates, destinations, itinerary choices, accommodation, transport, activities, booking references and payment status;

information you choose to share about accessibility, mobility, dietary needs, health or other arrangements needed to deliver a trip safely;

technical and usage information needed to operate and protect the website, prevent spam and, if you consent, understand website use through analytics;

communications and records of proposals, confirmations, payments, changes, complaints and support; and

information about other travellers that you provide as lead traveller or booker.

3 How we obtain information

We obtain information directly from you when you browse, submit a form, email, call or message us, and when you make or manage a booking. A lead traveller may provide information about other people in the booking. We may also receive necessary information from a supplier, booking partner, payment service, insurer or protection provider involved in the requested travel arrangement.

4 Why we use it and our lawful bases

We use personal information for the purposes below. The lawful basis depends on the specific processing and the stage of your enquiry or booking.

Enquiries and proposals — to respond to your request and take steps at your request before entering a contract. We may keep a record of the exchange under our legitimate interests in managing enquiries and demonstrating what was discussed.

Bookings and travel delivery — to enter into and perform the contract, make reservations, issue documents, coordinate suppliers, process changes, provide customer support and communicate important travel information.

Legal and financial records — to comply with tax, accounting, consumer, travel and other legal obligations, and to establish, exercise or defend legal claims where necessary.

Website operation and security — to provide requested website functions, prevent fraud or spam, troubleshoot and protect our systems under our legitimate interests. Optional analytics are used only if you give consent through the cookie controls.

Marketing — we will send direct marketing only where permitted by law and, where consent is required, after you opt in. You can object to direct marketing or withdraw consent at any time.

Health or accessibility information — where you choose to provide special category data, we use it only to assess or arrange the requested support and share the minimum necessary with relevant providers. We rely on your explicit consent where required and will explain how to withdraw it. If you do not provide necessary information, a provider may be unable to meet the request.

5 Information about other travellers

If you provide information about another traveller, you should make sure it is accurate and tell that person that you have shared it with us and point them to this policy. Please provide sensitive or health information only where it is necessary for the requested arrangements. For children, a parent or guardian should provide the information and act on the child’s behalf where appropriate.

6 Who we share information with

We share personal information only where needed for the purposes described above. Depending on your booking, recipients may include hotels and accommodation providers, airlines, carriers, transfer operators, local guides, activity providers, tour organisers, booking platforms, payment services, insurers, financial-protection providers, website and email hosts, IT and analytics providers, accountants, legal advisers and public authorities where required by law.

We share only the information reasonably needed for the recipient’s role. A recipient may process information under our instructions as a processor, or as an independent controller for its own service. We do not sell personal information.

7 International transfers

Travel services may be delivered outside the United Kingdom, so we may need to send booking details to suppliers in the destination country or another country where a service is arranged. Where data protection law restricts a transfer, we use a legally recognised transfer mechanism or another permitted safeguard and can provide further information on request. Contact us if you would like details of the safeguards relevant to a particular booking.

8 How long we keep information

For an enquiry that does not become a booking or contract, our current website policy is to delete the enquiry record within 24 months, unless we need to retain it longer to resolve a matter, comply with law or establish, exercise or defend a legal claim.

For a booking, we keep the necessary travel, transaction and communication records for as long as the booking is active and afterwards for the periods required by tax, accounting, consumer and other laws, and for an appropriate period to handle claims. Health or accessibility details are kept only as long as needed for the arrangement, unless a legal claim or obligation requires longer retention. We securely delete or anonymise information when it is no longer needed.

9 Your rights

Depending on the circumstances and applicable law, you may ask us to access or correct your personal information, erase it, restrict its use, receive certain information in a portable format, or object to particular processing. You may also withdraw consent where we rely on it; withdrawal does not affect processing already carried out lawfully.

You have an unconditional right to object to direct marketing. To exercise a right, email hubertholidays@gmail.com or write to our registered office. We may ask for information needed to confirm your identity and will respond within the period required by law, usually one month. Some rights are subject to legal exceptions.

You may complain to the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/. If you are in the European Economic Area, you may also complain to the data protection authority where you live, work or believe an infringement occurred.

10 Security and automated decisions

We use appropriate technical and organisational measures to protect personal information. Internet communications are not completely secure, so please avoid sending full payment card details or unnecessary sensitive information by email or website form.

We do not currently make decisions about you solely by automated processing that produce legal or similarly significant effects.

11 Cookies and policy changes

Our Cookie Policy explains essential website cookies and optional analytics technologies. You can change your analytics choice through the Cookie settings control on our website. We may update this policy when our services or legal requirements change. The latest version and update date will be available on hubertholidays.co.uk.

12 Contact

For privacy questions or requests, contact Hubert Holidays Ltd at hubertholidays@gmail.com, call +44 7795 577045, or write to 38 Ashpole Furlong, Loughton, Milton Keynes, MK5 8EF, United Kingdom.